Terms and Condition

First of all, we would like to extend our gratitude for choosing Multiply Talents and its services as your partner in business. Please read these Terms of Service ("Terms," "Terms of Service") carefully before using the Multiply Talents website (MultiplyTalents.io) and engaging with any of our services ("Service," "Services") operated by Multiply Talents ("us," "we," or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, clients, prospective clients, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Introduction and Acceptance of Terms

Multiply Talents operates as a dedicated business and technology consultancy, specializing in providing strategic solutions to small, and medium-sized enterprises (SMEs) globally, with operational hubs in the Philippines. Our core offerings encompass Strategic Planning & Consulting, Digital Transformation, Digital Marketing, Back Office Support, IT Solutions, and BIM & AEC Outsourcing.

These Terms of Service govern your use of our website, any information provided therein, and your engagement with any services facilitated or delivered by Multiply Talents. By accessing our website, submitting an inquiry, entering into a service agreement, or otherwise utilizing any aspect of our Service, you hereby acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy. If you do not agree with these Terms, you must discontinue your use of our website and services immediately.

These Terms constitute a legally binding agreement between you and Multiply Talents. We reserve the right to update, modify, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

2. Definitions

For the purpose of these Terms of Service:

• "Account" means a unique account created for you to access our Service or parts of our Service.

• "Client" or "You" means the individual or entity accessing or using the Service, or the company on whose behalf such individual is accessing or using the Service, whether as a prospective client or an active service recipient.

• "Company" (referred to as "the Company," "we," "us," or "our") refers to Multiply Talents.

• "Content" refers to text, images, or other information that can be posted, uploaded, linked to, or otherwise made available by you, regardless of the form of that content.

• "Contractor" refers to an independent service provider engaged by Multiply Talents to assist in the delivery of Services.

• "Device" means any device that can access the Service such as a computer, a cellphone, or a digital tablet.

• "Personal Data" is any information that relates to an identified or identifiable individual.

• "Service" refers to the services provided by Multiply Talents, including but not limited to Strategic Planning & Consulting, Digital Transformation, Digital Marketing, Back Office Support, IT Solutions, and BIM & AEC Outsourcing, as well as access to our website and related platforms.

• "Website" refers to Multiply Talents' website, accessible from https://www.multiplytalents.io/

3. Services Offered

Multiply Talents provides a diverse range of business and technology consulting and outsourcing services tailored to the specific needs of MSMEs. The precise scope of services engaged by a Client shall be exclusively defined in a separate, mutually executed Service Agreement, Statement of Work (SOW), or similar contractual document.

3.1 Strategic Planning & Consulting

We assist clients in developing robust, actionable strategic plans that translate vision into measurable outcomes. This includes comprehensive business growth strategies, new venture launch and market entry strategies, operational efficiency and process optimization, and performance measurement and KPI alignment. Our outputs include strategic roadmaps, 30-60-90 day execution blueprints, market and competitive analyses, and comprehensive audit reports.

3.2 Digital Transformation

Our digital transformation services focus on modernizing business operations through technology. This encompasses custom website design and development, GoHighLevel (GHL) automation setup (including CRM implementation, sales funnels, email/SMS marketing automation, chatbot deployment, and booking systems), lead capture integrations, and analytics dashboard creation. The aim is to streamline workflows, enhance digital presence, and improve scalability.

3.3 Digital Marketing

We craft and execute data-driven digital marketing strategies to amplify brand presence, attract ideal clients, and drive conversions. Services include comprehensive social media strategy development, content calendar planning and creation (graphics, videos, copywriting), organic engagement and community management, and paid advertising campaign management (e.g., Facebook/Instagram lead generation and retargeting). We provide ongoing analytics tracking and performance reports.

3.4 Back Office Support

Multiply Talents provides reliable, skilled virtual teams for non-core functions, enabling clients to focus on core business activities. This includes virtual administrative and executive assistance, finance and accounting, bookkeeping, invoicing, taxation services, payroll processing and HR support, social media moderation, and various data entry and reporting services. Our support ensures operational smoothness and reduces administrative burden.

3.5 IT Solutions

We deliver expert IT support and security services to ensure seamless business operations, robust connectivity, and data protection. Offerings include hardware and software support (troubleshooting, repairs, upgrades), network setup, management, and optimization, comprehensive cybersecurity and data protection (firewalls, backups, recovery), cloud services and storage solutions, IT help desk and remote support, managed IT services (proactive monitoring and maintenance), and IT consulting for strategic technology planning.

3.6 BIM & AEC Outsourcing

For clients in the Architecture, Engineering, and Construction (AEC) sectors, we provide specialized Building Information Modeling (BIM) and AEC outsourcing services. This involves precision modeling, drafting, rendering, coordination, clash detection, quantity take-offs, and documentation support across architectural, structural, and Mechanical, Electrical, and Plumbing (MEP) disciplines. Our services aim to enhance project efficiency, accuracy, and collaboration.

4. Client Obligations and Responsibilities

By using our Service, you agree to the following obligations:

• Accuracy of Information: You warrant that all information provided to us, whether through website forms, direct communications, or during service engagements, is accurate, complete, and current. You agree to promptly update any changes to this information.

• Cooperation: You agree to cooperate fully with Multiply Talents and our personnel in the delivery of Services. This includes providing timely access to necessary information, systems, data, and personnel as reasonably requested by us to perform our obligations. Delays caused by your non-cooperation may impact service timelines and deliverables.

• Compliance with Laws: You shall comply with all applicable local, national, and international laws and regulations in connection with your use of our Service and any data provided to us.

• Authorized Use: You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service.

• Security: You are responsible for maintaining the confidentiality of any account credentials (usernames, passwords) provided to you or created by you in connection with the Service. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Multiply Talents cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

• Data Provision: Where Services require you to provide us with access to your systems or data, you warrant that you have the necessary rights, consents, and permissions to grant us such access and that such access will not violate any third-party agreements or applicable laws.

• Feedback: You agree to provide timely and constructive feedback on deliverables and ongoing services to facilitate successful project completion and continuous improvement.

5. Multiply Talents' Responsibilities

Multiply Talents commits to:

• Service Delivery: Providing the Services in a professional, diligent, and competent manner, in accordance with the terms outlined in the specific Service Agreement or SOW.

• Professionalism: Conducting all interactions with you and your stakeholders with the utmost professionalism and integrity.

• Confidentiality: Maintaining the strict confidentiality of your proprietary and confidential information, as detailed in Section 9.

• Data Protection: Adhering to the principles and requirements of applicable data protection laws (including Philippine DPA, GDPR, CCPA) as outlined in our Privacy Policy.

• Communication: Maintaining open and clear communication channels with you throughout the engagement, providing regular updates on progress and addressing any concerns promptly.

• Quality Assurance: Implementing internal quality control processes to ensure the accuracy and effectiveness of deliverables.

6. Engagement Process

The engagement for Multiply Talents' Services typically follows these stages:

6.1 Initial Consultation & Needs Assessment

Prospective clients engage with Multiply Talents for an initial consultation, which may involve completing discovery forms or engaging with our Conversational AI. This phase is designed to understand your business, current challenges, and specific requirements for strategic guidance or specialized operational support.

6.2 Proposal & Service Agreement

Based on the needs assessment, Multiply Talents will submit a detailed proposal outlining the recommended services, scope of work, deliverables, timelines, and proposed fees. Upon mutual agreement, a formal Service Agreement or Statement of Work (SOW) will be executed, which will legally define the terms of the specific engagement and supersede any general discussions.

6.3 Onboarding & Setup

Following the execution of the Service Agreement, Multiply Talents will initiate an onboarding process. This may include setting up dedicated communication channels, configuring necessary technology platforms (e.g., GHL sub-accounts, HRIS access), migrating essential data, and introducing the dedicated Multiply Talents team members assigned to your project.

6.4 Service Delivery & Collaboration

Services will be delivered according to the agreed-upon SOW. This involves continuous collaboration, regular progress reporting, and seeking timely client feedback and approvals. Multiply Talents will leverage its expertise, methodologies, and tools to achieve the defined objectives.

6.5 Review & Optimization

Throughout the engagement, and particularly at key milestones or specified intervals, Multiply Talents will conduct reviews to assess performance against agreed-upon KPIs, identify areas for optimization, and discuss potential enhancements or expanded services.

7. Payment Terms

7.1 Fees

Fees for Services will be specified in the executed Service Agreement or SOW. All fees are quoted in the currency specified in the proposal and are exclusive of applicable taxes, duties, or other government levies, which shall be your sole responsibility.

7.2 Invoicing and Payment Schedule

Multiply Talents will issue invoices according to the payment schedule outlined in the Service Agreement (e.g., upfront payment, monthly recurring fees, milestone-based payments). All invoices are due and payable within the period specified on the invoice, typically thirty (30) days from the invoice date, unless otherwise explicitly agreed upon in writing.

7.3 Payment Methods

Payments can be made via bank transfer, credit card (processed through secure third-party payment gateways such as Stripe), or approved e-wallet solutions (e.g., PayPal, Wise) as specified in the invoice. You agree to comply with the terms and conditions of these third-party payment processors. Multiply Talents does not store full payment card details.

7.4 Late Payments

If any undisputed invoice is not paid by the due date, Multiply Talents reserves the right to charge interest on the overdue amount at a rate of one percent (1%) per month, or the maximum rate permitted by applicable law, whichever is lower, calculated from the due date until the date of full payment. Repeated late payments may also result in the suspension or termination of Services, at Multiply Talents' sole discretion, without prejudice to any other rights or remedies available to us.

7.5 Refunds

Fees for Services are generally non-refundable once work has commenced or as otherwise specified in the Service Agreement. Any refund requests will be handled on a case-by-case basis at the discretion of Multiply Talents, in accordance with the specific terms of your Service Agreement.

7.6 Taxes

You shall be responsible for all sales, use, excise, withholding, and other similar taxes, if any, imposed by any federal, state, or local governmental entity on the Services provided under these Terms, excluding taxes based on Multiply Talents' net income.

8. Intellectual Property (IP)

8.1 Client Intellectual Property

You warrant that any materials, data, designs, or information ("Client IP") you provide to Multiply Talents for the purpose of Service delivery do not infringe upon the intellectual property rights of any third party. You grant Multiply Talents a limited, non-exclusive, royalty-free license to use, reproduce, modify, and distribute the Client IP solely for the purpose of providing the Services under the Service Agreement.

8.2 Multiply Talents Intellectual Property

All intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the methodologies, frameworks, tools (excluding third-party software), pre-existing code, documentation, training materials, and general know-how developed or utilized by Multiply Talents prior to or independently of the Service engagement ("Multiply Talents IP"), shall remain the sole and exclusive property of Multiply Talents.

8.3 Deliverable IP (Work Product)

Unless otherwise explicitly stated in the Service Agreement, any custom-developed materials, unique reports, bespoke code (e.g., custom GHL automations developed specifically for you), designs, or other tangible outputs ("Deliverables") created by Multiply Talents specifically for you during the performance of the Services, for which you have paid in full, shall become your property upon final payment. Multiply Talents, however, retains the right to use the underlying Multiply Talents IP, general methodologies, and generalized know-how for other clients and purposes.

8.4 Third-Party Software and Platforms

Our Services may involve the use of third-party software and platforms (e.g., GoHighLevel, HRIS/Payroll systems like Sprout Solutions, communication platforms like Slack or Microsoft Teams, payment gateways like Stripe). Your use of such third-party services will be subject to their respective terms of service and privacy policies, and Multiply Talents disclaims any liability for their performance or compliance.

9. Confidentiality

9.1 Definition of Confidential Information

"Confidential Information" means any non-public information disclosed by one party (the "Disclosing Party") to the other party (the "Receiving Party"), whether directly or indirectly, in writing, orally, or by inspection of tangible objects, which is designated as "confidential" or "proprietary" or which, under the circumstances of its disclosure, would reasonably be understood to be confidential. This includes, without limitation, business plans, financial information, client lists, technical data, product ideas, contracts, and personal data.

9.2 Obligations

Both Multiply Talents and the Client agree to:

• Maintain the confidentiality of the other party's Confidential Information with the same degree of care as it uses for its own Confidential Information of a similar nature, but no less than reasonable care.

• Not use the Confidential Information for any purpose other than for the performance of these Terms or the Service Agreement.

• Not disclose or permit disclosure of the Confidential Information to any third party, except to employees, contractors, or advisors who have a legitimate need to know for the purpose of the Services and are bound by similar confidentiality obligations.

9.3 Exclusions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was already in the lawful possession of the Receiving Party prior to disclosure; (c) is lawfully obtained from a third party without breach of any confidentiality obligation; or (d) is independently developed by the Receiving Party without reference to the Disclosing Party's Confidential Information.

9.4 Term of Confidentiality

The obligations of confidentiality shall survive the termination of these Terms or any Service Agreement for a period of five (5) years, or indefinitely for trade secrets.

10. Data Privacy

Your privacy is paramount to us. Our collection, use, processing, and protection of your personal data are governed by our Privacy Policy, which is incorporated by reference into these Terms. By agreeing to these Terms, you also acknowledge and accept our Privacy Policy. We are committed to compliance with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (RA 10173), the EU's General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

11. Warranties and Disclaimers

11.1 Multiply Talents' Warranties

Multiply Talents warrants that:

• The Services will be performed in a professional and workmanlike manner, in accordance with generally accepted industry standards.

• We possess the necessary skills, qualifications, and resources to perform the Services as described in the Service Agreement.

11.2 Client Warranties

You warrant that:

• You have the full power and authority to enter into these Terms and any Service Agreement.

• All information and materials provided to Multiply Talents are accurate, complete, and do not violate any third-party rights.

• You have obtained all necessary consents and permissions required for Multiply Talents to process any personal data provided by you in connection with the Services.

11.3 Disclaimers

Except as expressly provided in these Terms or a specific Service Agreement, Multiply Talents makes no other warranties, express or implied, regarding the Services. To the maximum extent permitted by law, Multiply Talents expressly disclaims all other warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Multiply Talents does not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Service or the server that makes it available are free of viruses or other harmful components. We do not warrant or make any representations regarding the use or the results of the use of the Service in terms of correctness, accuracy, reliability, or otherwise.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Multiply Talents, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service.

• Any conduct or content of any third party on the Service.

• Any content obtained from the Service.

• Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

In no event shall the total aggregate liability of Multiply Talents for all claims arising out of or related to these Terms or any Service Agreement exceed the total fees paid by you to Multiply Talents for the specific Services giving rise to the liability in the twelve (12) months preceding the event giving rise to the claim. This limitation applies irrespective of the nature of the claim (contract, tort, negligence, etc.).

13. Indemnification

You agree to defend, indemnify, and hold harmless Multiply Talents and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

• Your use and access of the Service, by you or any person using your account and password.

• A breach of these Terms by you.

• Your violation of any rights of a third party, including but not limited to intellectual property rights or privacy rights.

• Any claim that your data or Client IP caused damage to a third party.

• Your violation of any applicable law or regulation.

14. Term and Termination

14.1 Term

These Terms shall remain in full force and effect while you use the Website or are a recipient of our Services. The term for specific Services shall be as defined in the applicable Service Agreement.

14.2 Termination by Client

You may terminate your use of the Website at any time by ceasing to access it. For specific Services, you may terminate the Service Agreement in accordance with the termination clauses stipulated therein, which typically include notice periods and conditions for early termination.

14.3 Termination by Multiply Talents

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Grounds for termination by Multiply Talents include, but are not limited to:

• Breach of any provision of these Terms or the Service Agreement.

• Non-payment of fees by the due date.

• Any conduct that Multiply Talents deems harmful to its business, reputation, or other clients.

• Compliance with a legal obligation or a governmental order.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

14.4 Effects of Termination

Upon termination of a Service Agreement:

• All outstanding fees become immediately due and payable.

• Multiply Talents will cooperate in the orderly transition of data and services back to you, subject to full payment of all outstanding invoices.

• Provisions that by their nature should survive termination (e.g., Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, Governing Law) shall remain in full force and effect.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. This choice of law applies to all aspects of the Service, regardless of the Client's geographical location.

15.2 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or any Service Agreement, the parties agree to first attempt to resolve the dispute through good faith negotiations.

• Mediation: If negotiations fail, the parties agree to engage in mediation with a mutually agreed-upon mediator in the Philippines.

• Arbitration: If mediation is unsuccessful, any remaining dispute shall be finally resolved by arbitration in the Philippines, in accordance with the rules of a recognized arbitration institution (e.g., the Philippine Dispute Resolution Center, Inc. - PDRCI) then in force. The arbitration award shall be final and binding on both parties.

• Venue: The venue for any legal action, arbitration, or proceeding shall be in the competent courts or arbitration bodies located in the City of Manila or Bacoor, Cavite, Philippines, to the exclusion of all other venues.

15.3 Class Action Waiver

You agree that any claims brought against Multiply Talents must be brought on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative action.

16. Force Majeure

Multiply Talents shall not be liable for any failure or delay in performing its obligations under these Terms or any Service Agreement where such failure or delay is caused by an event beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental actions, power outages, internet failures, or major equipment failures ("Force Majeure Event"). Multiply Talents shall notify you promptly of any Force Majeure Event and shall use commercially reasonable efforts to mitigate its impact.

17. Miscellaneous Provisions

17.1 Entire Agreement

These Terms, together with any executed Service Agreement, SOW, and the Privacy Policy, constitute the entire agreement between you and Multiply Talents regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.

17.2 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

17.3 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of Multiply Talents. Multiply Talents may assign or transfer its rights and obligations under these Terms in whole or in part without your consent, provided such assignment does not materially prejudice your rights.

17.4 No Waiver

No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Multiply Talents to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

17.5 Headings

The headings in these Terms are for convenience only and shall not affect their interpretation.

18. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Multiply Talents

Email: [email protected]

Website: multiplytalents.io